21-Day Returns Policy:
At Chloe's Jewellers, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free 21-day returns policy.
This does not apply to items that are custom-made or on special orders.
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Conditions for Returns:
- The item must be returned in its original condition, not damaged and packaging intact.
- Returns must be initiated within 21 days from the date of purchase or delivery.
- Proof of purchase, such as a receipt or order confirmation, is required for all returns.
- Customised or personalised items are not eligible for return, unless there is a manufacturing defect or error on our part.
- Returns are subject to inspection and approval by our quality control team.
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How to Initiate a Return:
To initiate a return, please contact our team within the 21-day period. They will provide you with further instructions on how to return the item. Alternatively, you can visit the store to process your return.
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Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within a reasonable timeframe.
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Exchanges:
If you would like to exchange your item for a different size, style, or product, please contact our team to arrange for an exchange.
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Shipping Costs:
Please note that shipping costs for returns are the responsibility of the customer, unless the return is due to a manufacturing defect or error on our part.
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Contact Us:
If you have any questions or concerns about our returns policy, please do not hesitate to contact our team. We are here to assist you and ensure your complete satisfaction with your Chloe's Jewellers experience.