Returns Policy

At Chloe’s Jewellers, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free 21-day returns policy on standard items.

Custom-made or bespoke pieces are non-returnable.

• Item must be in its original unworn condition.
• All original packaging and certificates must be included.
• Initiate the return within 21 days of receipt.
• Proof of purchase is required.

Contact our customer care team via phone, email, or visit our Hatton Garden store. We will guide you step-by-step through the return process.

Once received and inspected by our gemologists, approved refunds are processed back to your original payment method within 5–7 business days.

Looking for a different size or design? We offer one-time complimentary ring resizing and easy exchanges on eligible items.

We recommend using a tracked and insured postal service for all returns to ensure your precious pieces are safely delivered.